juan165 Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how juan165 ("juan165," "we," "us," "our") collects, uses, processes, and protects the personal information of individuals ("you," "User," "Player") who access or use the juan165 platform at juan165.app and all associated services.

juan165 is committed to protecting the privacy and security of your personal data. This Policy is issued in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the relevant issuances of the National Privacy Commission (NPC) of the Philippines.

By registering an account on juan165, continuing to use the platform, or otherwise providing your personal information to us, you acknowledge that you have read, understood, and consented to the practices described in this Policy. If you do not agree to this Policy, please do not use the juan165 platform.

This Policy should be read in conjunction with our Terms & Conditions and our Responsible Gaming Policy.

2. Data Controller

For the purposes of the Data Privacy Act of 2012 and its Implementing Rules, juan165 acts as the Personal Information Controller in respect of the personal data it processes about its players and website visitors.

If you have any questions, concerns, or requests regarding the processing of your personal data by juan165, you may contact our Data Protection Officer (DPO) at the email address provided in Section 15 of this Policy.

3. Data We Collect

3.1 Registration and Identity Data

When you create a juan165 account, we collect the following personal information:

• Full legal name (as it appears on your government-issued ID);
• Date of birth (used to verify the 21+ age requirement);
• Email address;
• Mobile phone number;
• Residential address (province/city, including Metro Manila, Cebu, Davao, and other Philippine locations);
• Username and encrypted password.

3.2 Identity Verification (KYC) Data

To comply with PAGCOR licensing requirements and Philippine anti-money laundering (AML) regulations, juan165 may request:

• A copy of a valid Philippine government-issued ID (e.g., PhilSys National ID, passport, driver's license, SSS, GSIS, UMID, PAGCOR ID, or PRC ID);
• A selfie or live photo for identity matching purposes;
• Proof of address (e.g., utility bill, bank statement, barangay certificate);
• Source of funds documentation where required by AML regulations.

3.3 Financial Data

juan165 collects the following financial information to process deposits and withdrawals:

• GCash-registered mobile number;
• PayMaya account identifier;
• Bank account details (BPI, BDO, Metrobank) where used for transactions;
• Transaction history, deposit amounts, withdrawal requests, and balance records (all denominated in Philippine Peso).

juan165 does not store full card numbers or online banking credentials. Payment authentication is handled directly by the relevant payment service provider.

3.4 Gaming and Activity Data

• Game session logs, bet history, and game outcomes;
• Bonus usage, loyalty points, and VIP tier data;
• Responsible gaming tool settings (deposit limits, session timers, self-exclusion records).

3.5 Technical and Device Data

• IP address and approximate geolocation;
• Device type, operating system, and browser type;
• Login timestamps and session durations;
• Cookie identifiers and tracking data (see Section 8).

3.6 Communications Data

Records of your communications with juan165 support, including live chat transcripts, email correspondence, and support ticket logs, are retained for service quality and compliance purposes.

4. How We Collect Your Data

juan165 collects personal data through the following means:

• Directly from you — via account registration forms, KYC submission, deposit and withdrawal requests, support interactions, and voluntary survey responses;
• Automatically — through cookies, web server logs, analytics tools, and session tracking technologies as you use the platform;
• From third parties — identity verification partners, payment processors (GCash, PayMaya, BPI, BDO, Metrobank), fraud prevention services, and PAGCOR regulatory databases where applicable.

5. How We Use Your Data

juan165 uses your personal data for the following purposes:

• Account management: creating, maintaining, and securing your juan165 account;
• Service delivery: providing access to casino games, sports betting, bingo, and live dealer services;
• Payment processing: facilitating deposits and withdrawals via your linked payment methods;
• Identity verification: fulfilling KYC and AML obligations under Philippine law;
• Regulatory compliance: meeting reporting and record-keeping obligations under PAGCOR licensing conditions and Philippine AML laws;
• Fraud prevention and security: detecting, investigating, and preventing fraudulent activity, unauthorized access, and abuse of the platform;
• Responsible gaming: monitoring for indicators of problem gambling and providing access to responsible gaming tools;
• Customer support: responding to inquiries, complaints, and account-related requests;
• Platform improvement: analyzing usage data to improve game offerings, user experience, and platform performance;
• Marketing communications: sending promotional offers and bonus notifications to players who have consented to receive them (consent may be withdrawn at any time).

6. Legal Basis for Processing

juan165 processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual necessity: processing required to fulfill our obligations under the Terms & Conditions you agreed to upon registration;
• Legal obligation: processing required to comply with applicable Philippine laws, PAGCOR regulations, and AML/KYC requirements;
• Consent: processing for optional purposes such as marketing communications, where you have given explicit consent;
• Legitimate interests: processing necessary for fraud prevention, platform security, and improving juan165 services, where these interests are not overridden by your privacy rights.

7. Sharing Your Data

7.1 Service Providers

juan165 shares personal data with carefully selected third-party service providers who assist in operating the platform. These include identity verification services, payment processors (GCash, PayMaya, BPI, BDO, Metrobank), cloud hosting providers, analytics platforms, and customer support tools. All such providers are contractually bound to process your data only as instructed by juan165 and in compliance with applicable data protection laws.

7.2 Regulatory Authorities

juan165 is obligated to share certain player data with PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine regulatory or law enforcement bodies upon lawful request or as required by applicable regulations. juan165 will comply with all valid legal orders requiring disclosure of personal data.

7.3 No Sale of Data

juan165 does not sell, rent, trade, or otherwise transfer your personal information to third parties for commercial or marketing purposes. Data shared with third parties is limited to what is strictly necessary for the purposes described in this Policy.

8. Cookies and Tracking Technologies

juan165 uses cookies and similar tracking technologies to operate the platform, remember your preferences, analyze usage patterns, and support security functions including login session management and fraud detection.

Types of cookies used by juan165 include:

• Essential cookies: required for the platform to function. These cannot be disabled without affecting core functionality, including maintaining your logged-in session;
• Analytics cookies: used to understand how players interact with juan165 — pages visited, session duration, and navigation patterns. Data is aggregated and anonymized where possible;
• Security cookies: used to detect and prevent fraudulent activity, including login anomaly detection.

You may manage cookie preferences through your browser settings. Please note that disabling essential cookies may impair or prevent your use of the juan165 platform.

9. Data Security

juan165 implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption on all data transmissions between your device and the juan165 platform;
• Encrypted storage of sensitive data including passwords and KYC documents;
• Role-based access controls limiting internal access to personal data to authorized personnel with a legitimate business need;
• Regular security assessments and vulnerability monitoring;
• Two-Factor Authentication (2FA) options for player accounts to reduce the risk of unauthorized access.

Despite these measures, no data transmission or storage system can be guaranteed to be 100% secure. In the event of a personal data breach that poses a risk to your rights and freedoms, juan165 will notify the NPC and affected players in accordance with applicable Philippine legal requirements and within the timeframes specified therein.

10. Data Retention

juan165 retains your personal data for as long as your account is active and for a period thereafter as required by applicable Philippine law. Specific retention periods include:

• Account and identity data: retained for the duration of your account and for a minimum of five (5) years after account closure, as required by AML regulations and PAGCOR licensing conditions;
• Financial and transaction records: retained for a minimum of five (5) years from the date of the transaction, in compliance with the Anti-Money Laundering Act (AMLA) as amended;
• KYC documents: retained in accordance with PAGCOR and AMLC record-keeping requirements;
• Support communications: retained for up to three (3) years from the date of the interaction;
• Marketing consent records: retained until you withdraw consent and for a reasonable period thereafter for compliance purposes.

After the applicable retention period has expired, personal data is securely deleted or irreversibly anonymized.

11. Your Rights Under the Data Privacy Act

As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by juan165:

• Right to be informed: you have the right to know what personal data juan165 holds about you and how it is used — this Policy fulfills that obligation;
• Right of access: you may request a copy of the personal data juan165 holds about you;
• Right to rectification: you may request correction of any inaccurate or incomplete personal data;
• Right to erasure (right to be forgotten): you may request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to our legal retention obligations;
• Right to object: you may object to the processing of your personal data for direct marketing purposes at any time;
• Right to data portability: you may request your personal data in a structured, commonly used, machine-readable format;
• Right to file a complaint: you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data rights have been violated.

To exercise any of the above rights, please contact the juan165 Data Protection Officer using the contact details provided in Section 15. We will respond to verified requests within thirty (30) days, or within the timeframe required by applicable Philippine regulations.

12. Children and Minors

The juan165 platform is strictly intended for individuals aged 21 years and above, consistent with Philippine gambling regulations and PAGCOR requirements. juan165 does not knowingly collect personal data from individuals under the age of 21. If we become aware that an account has been registered by, or personal data has been provided by, an individual under 21, we will immediately close the account, reverse all transactions where possible, and delete the associated personal data in accordance with our legal obligations.

If you believe a minor has registered an account on juan165, please contact us immediately at the address in Section 15.

13. Cross-Border Data Transfers

To operate the juan165 platform, some personal data may be processed by service providers located outside the Philippines (for example, cloud infrastructure providers or international game software vendors). In all such cases, juan165 ensures that appropriate safeguards are in place to protect your personal data in accordance with the Data Privacy Act of 2012 and relevant NPC guidelines. These safeguards include contractual data processing agreements that require overseas recipients to apply at least equivalent levels of data protection to that provided under Philippine law.

14. Changes to This Privacy Policy

juan165 may update this Privacy Policy from time to time to reflect changes in our data practices, technological developments, or applicable legal requirements. Material changes will be communicated to registered players via email or a prominent notice on the juan165 platform before the changes take effect. The date at the top of this Policy reflects the most recent revision. Your continued use of the juan165 platform following notification of any changes constitutes your acceptance of the revised Policy.

15. Contact Us and Data Rights Requests

For any privacy-related inquiries, requests to exercise your data rights, or to contact our Data Protection Officer, please use the following details:

• Email: [email protected] — please mark your subject line with "Privacy Request" or "DPO Request" for prompt routing
• Support Hours: Daily, 8 AM – 2 AM Philippine Standard Time (PHT)
• Live Chat: Available inside your logged-in juan165 account

For complaints that cannot be resolved through our internal process, you may escalate to the National Privacy Commission (NPC) of the Philippines through their official website and channels.